Returns & exchanges

What we can accept

Unopened products in their original, undamaged packaging can be returned within 7 days of delivery. For hygiene reasons we cannot accept opened skincare, makeup or any product where a seal has been broken, unless the item is faulty.

Damaged or incorrect items

If something arrives damaged or is not what you ordered, contact us within 48 hours with a photo. We will arrange a replacement or a full refund, including delivery, at no cost to you.

How refunds work

Approved refunds are returned to the original payment method within 7-10 working days. If you paid partly with TRIÈLLE Gems, those gems are returned to your account, and any gems the order earned are removed at the same time.

Starting a return

Email info@triellebeauty.co.uk with your order number and what you would like to return.